Citadel offers a comprehensive Customer Care experience.
Every Citadel client is assigned a dedicated client management team for consistent communication and care. For patients, our customer service operators are available 24-7 to direct patients to patient care specialists.
Citadel's Advanced Technological Tools provide our clients powerful data with top-line actionable insights for prompt diagnosis and treatment on every testing service we deliver.
 Our real-time digital Data Dashboard provides each of our clients a secure, real-time snapshot of test status and results. Plus, it enables compliant record-keeping and reporting . . . all at your fingertips.
 Our Mobile App utilizes scannable QR codes to check test status of individuals and maintain compliant COVID-19 entrance to facilities.
 All of our tech comes with streamlined registration and simple to use portals, resulting in speed and convenience for you.
Citadel’s ASP service significantly enhances treatment outcomes with antibiotic resistance detection and recommendations for antibiotic efficacy. Our clients avoid the 2% CMS Antibiotic Stewardship Penalty and receive monthly Antibiotic Stewardship Reports for presentation to the state.
Our people live and breath our company’s mission to protect the health of our patients and serve the needs of our clients. Our commitment to world class customer service includes:
 Fast turnaround times that give patients and providers the answers they need, ASAP.
 Personal, professional customer service and support that honors and respects every person.
 Serving the community beyond the lab, with community programs and services that improve the lives of patients and the offerings from providers.
Citadel Diagnostics is proud to be partnered with American Safety Group (ASG), an industry leader in providing health, safety and environmental services to public and private organizations. This partnership empowers a turn-key combination of testing, logistics, project management and diagnostics.